That’s why bill negotiation services like BillSmart are useful to have on retainer. They’ve also been losing a lot of customers, so they want to make sure you stay.Īnother way as a longtime customer to get a deal on your DirecTV package is to switch to a better plan.ĭirecTV changes its plans and pricing all the time and we’ve seen many cases where people are overpaying by $50-$100 a month for a more expensive plan with worse features.ĭirecTV is more than okay not rocking the boat and having you pay this higher rate if you don’t complain.īut if you notice and want to make a change, they’re happy to change your plan and lower their rate and act like they’re doing you a big favor. To DirecTV, you have a customer lifetime value and they’re willing to give back some of that to keep you happy. This works especially well if you bring up how long you’ve been with them on the call. If you’ve been with DirecTV for a couple of years, they’re willing to provide you a $10-$30 monthly loyalty credit. Unlike many service providers, DirecTV values customer loyalty. First, see how low they can go and get them lower from there. We don’t recommend starting out with this first. How do we know this? Basically, DirecTV’s system is structured to provide a $20-$40 discount on your bill if you start the cancellation process. The first deal that the agent provides you won’t be the best deal you can get. To get the most savings, you need to negotiate your bill rather than passively accepting whatever discount the agent provides to you. They also may have additional questions about your usage and preferences. It may take the agent a couple of minutes to review what DirecTV packages are available to you. You start the process by asking the agent to find ways to save money on your bill. Existing Customer DirecTV PromosĭirecTV package changes are made verbally. They’re authorized to provide bigger discounts and you may be transferred to the Loyalty department anyways if you exhaust your options with frontline DirecTV customer support. (800) 531-5000 is the general support line and (866) 595-2871 is the phone number for the DirecTV Loyalty department. The only way to get a DirecTV promotion as an existing customer is to call DirecTV customer support and ask them to lower your DirecTV bill. DirecTV Promotions For Existing Customers Since AT&T spun off from DirecTV, the promotion length has changed from lifetime promotions to promotions that roll off after 12 months.ĭirecTV continues to provide 3-6 months promotions for free premium cable channels like HBO and Showtime. It depends on your plan and the available promotions at the time. These packages can range from $5 to $86 a month. Start Saving DirecTV Existing Customers DealsĪs we previously mentioned, the average monthly savings from getting the best DirecTV packages as an existing customer is $30.82 a month.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |