This type of comment is displayed in the Reservation screen Comments field. The types of reservation comments available at the property are determined by the RESERVATIONS > COMMENT TYPES application setting. If a reservation is part of a group and a comment is added, modified, or deleted to one of the reservations, then a prompt is displayed asking if the comment needs to be added, changed, or deleted for the rest of the group reservations. Otherwise, the New, Edit, and Delete buttons on the Reservation Comments screen, when accessed via the Comments lamp, are inaccessible. If the RESERVATION COMMENTS VIEW permission is granted, the user has access to the Reservation Comments screen from any of these screens where the lamp appears.īecause reservation comments are features on the Reservation screen and are therefore under the control of the RESERVATION EDIT permission, comments on the Reservation Comments screen may be edited only if the RESERVATION EDIT permission is granted to the user. The RESERVATION COMMENTS VIEW permission does, however, control the availability of the Comments lamp on several screens, including the Reservation screen (e.g., the Dashboard, the Room Assignment screen, the Room Plan screen, the Waitlist screen and others). The RESERVATION COMMENTS VIEW permission setting has no effect on whether or not the Comments field on the Reservation screen is accessible. The Comments field drop down arrow is disabled. When RESERVATION EDIT permission is not granted, the user cannot edit any Reservation screen details, including the Comments. Note: The RESERVATION EDIT permission controls user access to all editable fields on the Reservation screen, including the Comments field. The functionality for creating, modifying, or deleting comments is available for both PMS and ORS users with the appropriate permissions: Reservations > Reservation Comment New/Edit/Delete. ![]() Lamps appear on the Reservation screen, the Reservation Search screen, and the In House Guest Search screen when there are reservation comments (See Indicator Lamps for complete screen list and details). ![]() When a comment is updated, the details in the log will show the old comment and then the new comment. Reservation comments will be recorded in the User Activity Log (accessed from Reservation Options > Changes), and this log will reflect all activities applied to the reservation comments, i.e. The Reservation Comments screen allows you to attach comments and explanatory information to the reservation. In PMS, the Comments screen is also available by selecting Cashiering > Billing > Options > Comments. To access the Reservation Comments screen, select the down arrow on the Comments field of the Reservation screen.
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